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Lab.Onsite
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LAB.INSHOP
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TM-L2
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Lab.Travel
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Lab.Onsite.After-Hours1
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HAWKEYE FOR SERVER - Platinum Package (Monthly)
ACT-Hawkeye-Serv-Platinum
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In Shop Service Fee (Urgent) - 1 Hour
LAB.INSHOP.urgent
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Level 1 Support - Remote Only (30min block)
TM-L1
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Trinix Rental Equipment Decommission
msp.rent.001
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Lab.Onsite.PP20
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TRINIX DESKTOP-AS-A-SERVICE (Monthly Subscription)
ACT-DT+22Mon-SAAS
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Level 3 Support (60min block)
TM-L3
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Trinix Rental Equipment Mobilisation
msp.rent.002
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Professional Service - Prepaid Block 100 Hours
Lab.Onsite.PP100
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HAWKEYE FOR WORKSTATION - (Annual Subscription)
ACT-Hawkeye-Workstation-Residential (Annual)
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TRINIX LAPTOP-AS-A-SERVICE 14" Corei5/8GBram/240SSD/W10P (36 months Monthly Subscription)
ACT-LAPTOP-SAAS
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Hawkeye For School Workstation (Non-Student)
ACT-HE-WSnS
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Job Scope: Server Upgrade, preconfiguration, install, configuration and testing - Lump Sum Price
LAB.Server.Install
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Job Scope: Backup Setup and Configuration- Lump Sum Price- Lump Sum Price
LAB.Server.Install1
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Professional Service - Travel Metro (One Way excluding parking)
Lab.Travel.Metro
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Professional Service - Prepaid Block 40 Hours
Lab.Onsite.PP40
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Business-In-A-Box SERVER MAINTENANCE
ACT-BIAB-Server
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8067
Cisco
5468
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1124
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628
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627
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456
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408
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305
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289
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193
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114
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99
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62
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59
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59
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54
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53
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42
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31
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23
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20
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19
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18
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18
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16
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14
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12
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11
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7
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7
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5
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5
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3
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3
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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4547
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3433
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3376
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13897
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2693
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3570
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2539
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1782
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1137
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545
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53
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26
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21
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17
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14
36 Month
9
24 Month
7
1 Incident
4
1 Day
4
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3
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2
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1
1 Year / 10 Incident
1
240 Minute
1
3 Year / 1 Incident
1
3 Year / 3 Incident
1
6 Month
1
8 Hour
1
9 Month
8975
Phone Support
6524
Replacement
6396
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5075
Web Knowledge Base Access
4548
New Releases Update
4167
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1418
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1292
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1284
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1092
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1001
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887
Email Support
579
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524
Defective Media Retention
446
Accidental Damage Protection
430
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313
Software Maintenance
291
Online Training
245
Troubleshooting
241
Knowledge Base Access
231
Visual Remote Guidance
217
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198
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195
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160
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158
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115
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109
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103
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100
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96
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96
Online Return Material Authorization (RMA)
95
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91
Remote Monitoring
89
Escalation Management
71
Training
69
Live Chat
69
Reporting
66
Mechanical Breakdown
64
Fax-On-Demand
59
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58
Data Retention
54
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51
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49
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46
Intrusion Definition Update
43
Cleaning
40
Live Dashboard
38
Drive Retention
37
Inspection
5172
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2755
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388
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9
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3
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2
Carry-in/On-site